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About
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How to setup
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Support
Slack + SiftHub
Access relevant product and technical information trapped within Slack conversations directly in SiftHub.
About the integration
Turn your Slack conversations into a powerful knowledge source
With SiftHub’s Slack Connector, every message and attachment shared in Slack can become part of your response generation and semantic search capabilities. Seamlessly integrate the channels and workspaces you choose, unlocking the power of your team’s conversations to drive smarter, faster decisions within the SiftHub Platform.
Say goodbye to scattered information and hello to a more connected, efficient workflow!
Ever been stuck searching for that one answer you know exists somewhere on Slack?
You’ve scoured through threads, DMed your colleagues, and still—no luck. Sound familiar?
With SiftHub bot for Slack, those days are over. Simply @SiftHub in any Slack channel (public or private) and ask your question. Instantly, you'll get a response powered by the collective knowledge of all your connected sources on the SiftHub Platform.
No more digging, no more guessing—just answers, right when you need them.
How to set up
SiftHub integrates with Slack in two critical ways:
1. Slack Connector
2. SiftHub Bot for Slack
Here, we will explain how to set up both versions of the integrations for your account.
Activating the Slack Connector
Step 1:
Sign into your company’s SiftHub account here.
Step 2:
Once you’ve logged in, navigate to the ‘Connectors’ tab in the left side panel and select ‘Apps’. Find the ‘Slack’ Connector in the ‘Apps’ tab and click ‘Connect’ after reading the description given there.
Step 3:
On the OAuth consent screen that opens, make sure the correct Slack Workspace is selected and click on the Allow button to approve the request for SiftHub to access your Slack workplace. It's important to review the permission that the consent screen shows before assenting to the permission request.
Step 4:
You will be redirected back to the SiftHub Web App → Slack Channel selection screen. Select the Slack Channels you wish to connect to SiftHub.
Step 5:
Once the setup is successful, you will see connection status as ‘Connected’. Go to your Slack workspace to confirm that the SiftHub app now shows on the app section of your workspace.
Your Connector is now set up, make sure you test it!
Go to the SiftHub Browser Extension → ‘Answer’ tab, and ask a question related to a connected Slack channel conversation. Confirm that you get a response with the source as the connected channel.
Activating the SiftHub bot for Slack
Step 1:
Sign into your company’s SiftHub account here.
Step 2:
Once you’ve logged in, navigate to the ‘Connectors’ tab in the left side panel and select ‘Bots’. Find the ‘Slack’ bot in the ‘Bots’ tab and click ‘Activate’ after reading the description given there.
Step 3:
On the OAuth consent screen that opens, make sure the correct Slack Workspace is selected and click on the Allow button to approve the request for SiftHub to access your Slack workplace. It's important to review the permission that the consent screen shows before assenting to the permission request.
Step 4:
Once the setup is successful, you will be redirected to the SiftHub Web App and your bot connection status will show ‘Activated’.
Your SiftHub bot for Slack is now set up, make sure you test it!
Go to your Slack workspace to confirm that the SiftHub app now shows on the app section of your workspace. Tag @SiftHub in a channel or ask the bot a question via DM and confirm that you get a response.
Need additional support?
If you need any additional help in setting up your Slack integration, feel free to reach out directly to your SiftHub Customer Success Manager, or write to us at support@sifthub.io.
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