Glossary

Monthly recurring revenue (MRR)

Definition

Monthly Recurring Revenue (MRR) is the predictable, repeatable revenue a business expects to generate every month from active subscriptions or ongoing contracts. It is a core metric for subscription-based and SaaS businesses, helping track financial health, forecast growth, and measure the impact of GTM initiatives over time.

MRR focuses on recurring components only, meaning one-time setup fees, usage-based overages, or service charges are excluded. This ensures a consistent view of your baseline revenue.

MRR breakdown: Not all dollars are equal

MRR Type Definition Example
New MRR Revenue from brand-new customers acquired in the current month A new $2,000/mo subscription signed in July
Expansion MRR Upsells, cross-sells, or plan upgrades from existing customers A customer upgrades from $1,000 to $1,500/mo
Contraction MRR Revenue lost from downgrades, feature cuts, or lower-priced plans A $1,500 account downgrades to $1,000/mo
Churned MRR Revenue lost from customer cancellations A $2,000 customer ends their contract
Net New MRR New + Expansion – Churn – Contraction Clean view of growth momentum

Why MRR matters

  • Revenue predictability: It’s easier to plan hiring, infrastructure, and marketing budgets when you know how much you’ll earn next month.
  • Investor confidence: MRR is often the first number potential investors want to see as it signals traction, efficiency, and retention potential.
  • Sales & CS alignment: MRR helps connect the dots between acquisition (new MRR) and retention (net MRR), bringing Sales and Customer Success to the same table.

Sample metrics based on MRR

  • MRR growth rate = (Current MRR – Last month MRR) / Last month MRR
  • Net revenue retention (NRR) = (Starting MRR + Expansion – Churn – Contraction) / Starting MRR

MRR ≠ ARR (Annual Recurring Revenue)

  • MRR is monthly.
  • ARR is annualised (MRR × 12), but not always just a multiple, especially in usage-based models or hybrid pricing.

Final thought

MRR is a lens into customer loyalty, sales effectiveness, and product-market fit. Tracking it in isolation is a start. Interrogating its components is where the real insight lies.

GPT prompt for MRR insights

Act as a RevOps leader. Analyse the last 6 months of MRR data to identify trends in churn, expansion, and net growth. Highlight any segments where expansion MRR is outpacing new MRR, and recommend playbook changes
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