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SiftHub + Mindtickle

Every Mindtickle call your team records becomes a searchable context for RFPs, prep briefs, and handover docs.

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01

About

02

Capabilities

03

How to setup

04

FAQ

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Support

About the integration

Ever been stuck searching for that one answer you know exists somewhere?

You’ve scoured through threads, DMed your colleagues, and still—no luck. Sound familiar?

With SiftHub bot for Slack, those days are over. Simply @SiftHub in any Slack channel (public or private) and ask your question. Instantly, you'll get a response powered by the collective knowledge of all your connected sources on the SiftHub Platform.

No more digging, no more guessing—just answers, right when you need them.

Mindtickle has two layers of intelligence: conversational and content. SiftHub connects to both. Call AI brings in your recorded sales conversations, discovery calls, demos, and objection handling, so your team can surface what prospects actually said. CMS brings in your approved enablement assets, playbooks, battlecards, and case studies, so the right content reaches your team at the right moment. Together, they give SiftHub the full picture of what your team knows and what your customers need.

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Your SiftHub CSM activates both connections within 24 hours. You control what gets indexed and who can access it.

Capabilities

Activating the SiftHub bot for Slack

Step 1:

Sign into your company’s SiftHub account here.

Step 2:

Once you’ve logged in, navigate to the ‘Connectors’ tab in the left side panel and select ‘Bots’. Find the ‘Slack’ bot in the ‘Bots’ tab and click ‘Activate’ after reading the description given there.

Step 3:

On the OAuth consent screen that opens, make sure the correct Slack Workspace is selected and click on the Allow button to approve the request for SiftHub to access your Slack workplace. It's important to review the permission that the consent screen shows before assenting to the permission request.

Step 4:

Once the setup is successful, you will be redirected to the SiftHub Web App and your bot connection status will show ‘Activated’.

Your SiftHub bot for Slack is now set up, make sure you test it!

Go to your Slack workspace to confirm that the SiftHub app now shows on the app section of your workspace. Tag @SiftHub in a channel or ask the bot a question via DM and confirm that you get a response. 

SiftHub-Slackbot-Product

Disclaimer:
SiftHub uses AI language models that generate responses from your organization’s connected knowledge sources. But it may sporadically be inaccurate. Always verify critical information independently when making important decisions.

Connection type SiftHub connects to two sides of Mindtickle — Call AI and CMS. For Call AI, API credentials are provided by Mindtickle Support. For CMS, your Mindtickle Administrator retrieves them from Account Settings. Share both with your SiftHub CSM; they activate within 24 hours.
What gets indexed SiftHub indexes AI-generated call transcripts from Mindtickle Call AI and sales enablement content from Mindtickle CMS Hubs — including PowerPoint, Word, Excel, PDFs, and text files. Connect all calls or specific ones. Connect all Hubs or select specific ones.
How it works Mindtickle powers both call intelligence and enablement content. SiftHub connects to both. Call AI surfaces what was said in customer conversations. CMS surfaces what's been approved to say. Together, they power RFP responses, pre-call prep, follow-up collateral, and handover docs — with every answer linking back to its exact source.
Content updates New call transcripts and CMS assets appear in SiftHub within one hour of being processed or published. Deleted or archived content is removed automatically.
Access controls For Call AI, choose how transcripts are shared across your team. Open Access makes all connected transcripts visible to every SiftHub user. Participant Access limits visibility to users who hosted or attended each call. For CMS, all connected Hub content is visible to all SiftHub users by default.

Is SiftHub's Mindtickle integration secure?

SiftHub only indexes the content you explicitly connect, across both Call AI and CMS. Here's how the rest of the security model works.

  • Scoped by design: SiftHub indexes only the calls and Hubs you include. Everything outside that stays untouched.
  • Access is in your hands: For Call AI, Open Access shares all transcripts with every SiftHub user. Participant Access limits visibility to those who were on the call. CMS content is visible to all SiftHub users by default.
  • Data is encrypted: All Mindtickle data is encrypted in transit and at rest using industry-standard protocols.
  • Enterprise-grade compliance: SiftHub is SOC 2 Type II certified across all connector types.

How to set up

Activating the SiftHub bot for Slack

Step 1:

Sign into your company’s SiftHub account here.

Step 2:

Once you’ve logged in, navigate to the ‘Connectors’ tab in the left side panel and select ‘Bots’. Find the ‘Slack’ bot in the ‘Bots’ tab and click ‘Activate’ after reading the description given there.

Step 3:

On the OAuth consent screen that opens, make sure the correct Slack Workspace is selected and click on the Allow button to approve the request for SiftHub to access your Slack workplace. It's important to review the permission that the consent screen shows before assenting to the permission request.

Step 4:

Once the setup is successful, you will be redirected to the SiftHub Web App and your bot connection status will show ‘Activated’.

Your SiftHub bot for Slack is now set up, make sure you test it!

Go to your Slack workspace to confirm that the SiftHub app now shows on the app section of your workspace. Tag @SiftHub in a channel or ask the bot a question via DM and confirm that you get a response. 

SiftHub-Slackbot-Product

Disclaimer:
SiftHub uses AI language models that generate responses from your organization’s connected knowledge sources. But it may sporadically be inaccurate. Always verify critical information independently when making important decisions.

There are two setup flows, one for Call AI and one for CMS. Both are straightforward. Your SiftHub CSM handles activation for both within 24 hours.

Connection requirements

  • Mindtickle Support access: Required to obtain Call AI API credentials
  • Mindtickle Administrator access: Required to retrieve CMS API credentials from Account Settings
  • SiftHub Admin or Account Owner role: Required to activate the connector from the SiftHub Web App → Connectors → Apps

MindTickle Call AI setup

Step 1: Request API credentials from Mindtickle

Contact your Mindtickle Support team and request API credentials for the Call AI Public API. They'll provide your Client ID, User ID, Tenant ID, Client Secret, Base URL, and API Gateway URL.

Step 2: Share credentials and preferences with your SiftHub CSM

Send your credentials to your SiftHub CSM along with your preferred scope, all calls, specific users, or individual recordings, and your access setting (Open or Participant). They'll activate within 24 hours.

Mindtickle CMS setup

Step 1: Retrieve API credentials from Mindtickle

Your Mindtickle Administrator logs in to the Mindtickle Admin site, goes to Account Settings → Security and Integrations, and copies the API Key, Secret Key, and Learning Site URL.

Step 2: Share credentials and Hub details with your SiftHub CSM

Send your credentials to your SiftHub CSM along with the Hubs you want indexed, all Hubs or specific Hub URLs, and whether you want to index external assets only or all assets. They'll activate within 24 hours.

Activation and timing

Call AI CMS
Your setup time ~5 minutes ~5 minutes
CSM activation Within 24 hours Within 24 hours
New content availability Within 1 hour Within 1 hour

Frequently asked questions

Do I need to set up both Call AI and CMS connectors?
No. Connect one or both; they're independent. Connecting both gives you the most complete intelligence layer in SiftHub.
How do I get the Call AI API credentials?
Contact your Mindtickle Support team and request credentials for the Call AI Public API. They'll provide everything you need to share with your SiftHub CSM.
How do I get the CMS API credentials?
Your Mindtickle Administrator retrieves them from the Mindtickle Admin site under Account Settings → Security and Integrations.
Can I control which calls get indexed in Call AI?
Yes. Connect all calls, specific users' calls, or individual recordings. Share your preference with your SiftHub CSM during setup.
Can I control which CMS content gets indexed?
Yes. Connect all Hubs or select specific ones. You can also choose to index only externally tagged assets or all assets regardless of tag.
Who can see Mindtickle content in SiftHub?
For Call AI, it depends on your access settings. Open Access makes all transcripts visible to all SiftHub users, while Participant Access limits visibility to users who hosted or attended each call. For CMS, all connected content is visible to all SiftHub users by default.
How quickly is new content available in SiftHub?
Both Call AI transcripts and CMS assets appear in SiftHub within one hour of being processed or published.
Can I connect Mindtickle alongside other call recording tools?
Yes. SiftHub supports multiple call recording connectors simultaneously. Mindtickle Call AI can run alongside Gong, Zoom, Fireflies, or any other connected call platform. SiftHub draws from all indexed transcripts together.
How is Mindtickle different from Highspot or GTM Buddy in SiftHub?
Highspot and GTM Buddy are standalone enablement platforms. Mindtickle combines call intelligence and enablement content on a single platform. Connecting both sides to SiftHub means your team gets what was said in customer conversations and what's been approved to say, in one place.
Can SiftHub use Mindtickle content alongside other connected tools?
Yes. Mindtickle is one source in a broader intelligence layer. SiftHub integrates with your CRM, Slack, Google Drive, and other connectors, so every response draws on your full knowledge base, not just one platform.

Need additional support?

If you need any additional help in setting up your integration, feel free to reach out directly to your SiftHub Customer Success Manager, or write to us at support@sifthub.io.

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